Andre's Blog
Perfection is when there is nothing left to take away
MSN Messenger crashes on Windows 7 x64

A couple of weeks ago MSN Messenger started to crash on start-up on my Windows 7 x64 box. The message indicated an invalid memory access violation in WLDcore.dll. After a bit of searching on the Internet, I found a couple of pages that pointed to this registry value being the problem (the number at the end will be your passport ID):

HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings\1234567890\UTL

, and advised to remove it, which allowed me to start MSN Messenger, but it would crash again when restarted because it recreated this value on exit. This time I looked at the value that was stored and it turned out to be a URL to the custom profile picture I uploaded a while ago.

I deleted the registry value one more time, so I can start MSN messenger and sign in, and removed my custom profile picture, which fixed the problem for good.

Comments:
Posted Sat Aug 14 03:10:37 EDT 2010 by Baba Ganoosh

You ma' man, are a genius!

This problem was a real ball-buster for 2 months and I simply gave up looking for a solution after just 4 weeks of trying nearly everything!
From uninstalling it, to reinstalling it, to editing the registry codes, to smashing my fist thru the empty air (wall was painful)...

But this is definitely unique, and it WORKED FOR ME!
I exited and restarted the program normally and (DRUM ROLL)
DOESN'T CRASH ANYMORE!

Tested it several times, and it works!
Though does this mean that I can never select a custom profile picture again?

Posted Sun Aug 15 14:24:19 EDT 2010 by Andre

Thanks. Glad it was helpful. Don't know if re-enabling custom icon would work - haven't tried.

Posted Tue Aug 31 10:40:51 EDT 2010 by Robert Park

 I love you man.  Seriously.  This is awesome.  I was ready to just give up ever using it again on this computer.  @@  Thanks much!

Posted Thu Sep 2 21:34:15 EDT 2010 by Pat

Seems to have worked for me too.  Logged in, cleared profile pic and re-selected it.  Tested OK a couple times.  Cheers!

Posted Mon Oct 25 21:42:44 EDT 2010 by yain

 very thanks for your answer.it's so useful.

Posted Tue Mar 8 06:08:38 EST 2011 by babboxy

 boy microsoft really sucks...oh well, guess thats old news

Name:

Comment: